Still many complaints coming in.
Unfortunately, driver training has continued to affect a small number of services with cancellations. We’re very sorry to customers for the disruption and we are working flat out to get things back to normal.
As we set out publicly before Christmas, the disruption has been caused by two key factors. Firstly, late delivery of new and refurbished trains by our suppliers Hitachi and Wabtec means the training that is required for our traincrew, on new trains and new routes, has had to be compressed into a very short space of time. Day-to-day services have had to be cancelled to allow our people to take part in training.
Secondly, RMT industrial action meant there was an overtime ban for some of our people, which lasted for several weeks. This is now resolved but made the problem of traincrew training worse. Training is ongoing so that we can get services back to normal and we can expect an improvement in the coming weeks. But while we continue to train our conductors and drivers some disruption will remain.
Anyone delayed by 30 minutes or more as a result of a cancellation is entitled to compensation through our Delay Repay Guarantee. Customer should keep hold of their ticket and claim on our website – https://www.scotrail.co.uk/plan-your-journey/our-delay-repay-guarantee or app. Customers should check @ScotRail on Twitter and visit JourneyCheck.com/scotrail before travelling.