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HMICS Review of Call Handling Questionnaire

posted 11 Aug 2015, 02:54 by Communications TEAM

Her Majesty's Inspectorate of Constabulary in Scotland (HMICS) is undertaking a review of police call handling across Scotland. This follows the tragic incident involving the deaths of John Yuill and Lamara Bell. This review will provide an independent assessment of how police Contact, Command and Control facilities are working. For further information about the review, please see the Terms of Reference on the HMICS website.

'Contact, Command and Control facilities', mean the call centres where 101 and 999 calls are answered.

To allow members of the public, police officers, police staff, elected representatives and other interested parties to inform this review, HMICS have developed an online questionnaire about police call handling in Scotland. They welcome your views on the police 101 or 999 service and would like to hear about your experience of what is working well and what could be improved. Your responses will be used to identify themes and specific areas that we may examine in more detail during our review.

The online questionnaire should take about 15 minutes to complete. The deadline for responses is 23 August 2015.

HMICS Call Handling Questionnaire